Starbucks to Shut Stores for Antibias Training

Starbucks
Corp.


SBUX 0.67%

will close thousands of stores on a May afternoon to conduct antibias employee education, in the coffee giant’s latest response to a recent incident that embroiled it in a social-media maelstrom 무료 논문 다운로드.

The chain said Tuesday that its more than 8,000 U.S. company-owned stores will be shut on the afternoon of May 29 for the training, after concerns arose that some of the company’s front-line employees improperly treated black people. A customer’s video posted online this past weekend showed several police officers coming to arrest two black men at a Starbucks in Philadelphia, handcuffing them while customers told police the men weren’t doing anything wrong and asked why they were being arrested revamped mp3. The men were later released without being charged.

Starbucks Chief Executive

Kevin Johnson

apologized for the incident on

Twitter

and on television-news programs, but some customers said the company hadn’t gone far enough. People created hash tags on Twitter urging customers to boycott Starbucks. Some urged white people to do experiments in which they use the restroom at a Starbucks without buying anything at the store to see whether the police would be called Office Mix.

Meanwhile, a second video spread in recent days alleging that a Starbucks employee refused to give bathroom access to a black patron after providing it to a white patron a short time earlier. Starbucks didn’t respond to a request for comment about the second video.

“It was clearly a circumstance in which there was a miscalculation of the scope of the problem at the very beginning,” said

Jeremy Robinson-Leon,

chief operating officer at Group Gordon, a corporate- and crisis-communications firm in New York Rockman x. “Starbucks had to do something more significant” beyond an apology, he said.

“I’ve spent the last few days in Philadelphia with my leadership team listening to the community, learning what we did wrong and the steps we need to take to fix it,” said Mr. Johnson in a statement Tuesday. “While this is not limited to Starbucks, we’re committed to being a part of the solution.”

When stores are closed, employees will go through a training program designed to address potential unconscious racial bias among employees and help ensure that all customers feel welcome, Starbucks said 웅진 곰돌이 펜 다운로드.

Starbucks isn’t the only national chain to respond to a controversy involving customers and race in recent months and years.

In February,

Applebee’s Restaurants

LLC issued a public apology and said three employees at one of its locations in Independence, Mo., had been fired after two African-American women were falsely accused of leaving without paying their bill. The two women posted a soon-viral

Facebook

video of a police officer confronting them while they dined at the restaurant, telling them that staff believed they had “dined and dashed” on a previous visit Download amd Catalyst.

Applebee’s also temporarily closed the restaurant “for the team there to regroup, reflect, learn and grow from this,” it said in a statement it posted to Twitter.

Days later, Applebee’s said the mall-based restaurant would be shut permanently but declined to say whether the closure was a result of the incident 필립스 휴 다운로드. An Applebee’s spokeswoman wasn’t immediately available for comment on Tuesday.

Major New York retailers, including Macy’s and Barneys, agreed in 2013 to a customer bill of rights to help prevent racial profiling and unreasonable searches, after several incidents where black shoppers were detained by police and store security after purchasing luxury items.

Some experts applauded Starbucks’s response but questioned whether the announced training will go far enough.

In situations like this, “you’ve got to stand up publicly and you don’t duck,” said

Margaret Regan,

president and CEO of the Future Work Institute, a diversity and work-trends consulting firm based in New York very old lovers.

But Ms. Regan said antibias training is hard work and generally requires more than an afternoon. “It will work to raise awareness but there has to be a lot more after this to make sure they go deeper,” she said. Ms. Regan’s firm did consulting work with Starbucks about 10 years ago that wasn’t related to diversity.

Starbucks said Tuesday that more steps will follow FumTV.

The single-day training event is unlikely to significantly affect the company’s coffee and food sales. Starbucks has over 28,000 locations world-wide, and the U.S. stores will be closed after the critical morning sales period.

There are 5,843 licensed Starbucks and 8,320 company-owned Starbucks in the U.S Windows 10 Pro iso.

Starbucks handles hiring and training for its company-owned stores, while licensed stores are operated by retailers or food-service companies—such as Target Corp. or

Aramark

—that handle hiring and training.

Starbucks said that, following the training, it will share the related materials with its licensees. The company said it was developing the employee curriculum with civil-rights leaders and activists.

Write to Julie Jargon at julie.jargon@wsj.com and Lauren Weber at lauren.weber@wsj.com

Appeared in the April 18, 2018, print edition as ‘Starbucks To Shut Stores for Antibias Training.’

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